Privacy Policy

At Casita Escondida, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we may collect, how we use it, with whom it may be shared, how long it may be retained, and the rights available to you under applicable data protection laws.

Information We Collect

When you make a reservation, contact us, use our website or stay at one of our properties, we may collect personal information such as:

Name and contact details;
Email address and telephone number;
Identification or passport information when required by law;
Nationality and guest registration information;
Reservation and stay details;
Billing and payment-related information;
Communications exchanged with us;
Information necessary to provide services requested by you.

How We Use Your Information

We may use your personal information to:

Process and manage reservations;
Manage payments, invoices and refunds;
Organize check-in and check-out;
Communicate with you before, during and after your stay;
Provide accommodation and related guest services;
Comply with legal, tax, accounting and guest-registration obligations;
Respond to questions, requests or complaints;
Protect our properties, guests and legitimate business interests;
Improve our website, services and guest experience;
Send promotional communications where you have provided consent or where permitted by applicable law.

Legal Basis for Processing

Depending on the circumstances, we process your personal information because it is necessary to perform our accommodation agreement with you, comply with a legal obligation, pursue legitimate business interests, or because you have given us your consent.

For guests staying at our property in Portugal, personal data will be processed in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese legislation.

For guests staying at our property in Panama, personal data will be processed in accordance with applicable Panamanian data protection legislation.

Sharing of Personal Information

We may share personal information only when reasonably necessary with service providers involved in operating our accommodation business, including:

Property-management and booking platforms;
Payment processors;
Website and technology providers;
Accounting and professional advisers;
Cleaning and maintenance providers;
Government or regulatory authorities where disclosure is legally required.

We do not sell your personal information.

Service providers receiving personal information are expected to use it only for the purposes for which it was provided and in accordance with applicable data protection requirements.

International Data Transfers

Some of the service providers we use may process or store personal information outside the country in which the property is located.

Where required by applicable law, appropriate legal safeguards will be used to protect personal information transferred internationally.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to comply with applicable legal, tax, accounting or regulatory requirements.

Your Rights

Depending on the applicable legislation, you may have the right to:

Request access to your personal information;
Request correction of inaccurate or incomplete information;
Request deletion of your personal information;
Request restriction of certain processing;
Object to certain uses of your information;
Request portability of your personal information;
Withdraw consent where processing is based on consent.

Guests and website users in the European Union may also lodge a complaint with the relevant data protection supervisory authority, including the Comissão Nacional de Proteção de Dados (CNPD) in Portugal.

Our website may use cookies and similar technologies to enable essential website functions, improve user experience, analyze website usage and support reservation functionality.

Where required by law, non-essential cookies will only be used after obtaining your consent.

Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

If you have questions regarding this Privacy Policy or wish to exercise any of your data protection rights, please contact:

Casita Escondida
Email: casitaescondida21@gmail.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data-processing practices.

The most recent version published on our website will apply.